My husband and I had a fairly long wait in ATL on our way home from SJU yesterday. So we were sitting and waiting in Gate T03 when we saw a captain push a wheelchair (with a disabled woman in it) with his right hand and pull his own rollaboard with his left. It became apparent very soon that she had asked him which gate to SEA and he decided to take her there himself instead of calling someone else.

He parked his rollaboard in front of the customer service counter and pushed her wheelchair towards the window. He was very solicitous, asking her if she would be ok where she was. She assured him she was ok and thanked him profusely for taking the extra effort. He then went to get his stuff when he suddenly went back to her and asked if she wanted to go to a restaurant or something since the wait was at least another 2 hours.

In the many years I've been on APC, I have heard stories of passengers mistaking pilots for skycaps and how some pilots are not too happy with this. Well, I think part of being a professional is to go take that extra step for someone else. The woman in the wheelchair will certainly remember this, and so will the other passengers who saw this. Being a professional is not going on the internet to nit pick with others, complain and whine about certain regional pilots, make snide remarks about FAs, disparage the passengers who pay your salary, and some of the many things I'm seeing regularly here. Remember, it's what you do, not what you say.

If this captain is an APC member, could you send me a PM? If not, I'd like to publicly acknowledge you.