Originally Posted by
captjns
Rah Rah Rah for the Eagle/AA/AMR brown noser. I'm a customer, and deserve a polite answer to a polite request. After travelling from Asia, i don't have time to review the rules and regulations of a carrier to which I'm not emploed with. I've seen the 10 minute rule over looked for AA cabin crew and pilots looking to jump seat. So riddle me this ricket86... Why the double standards.
After all, I am a sponsor who made your paycheck possible yesterday.
not sure about any double standard, as I am never in the gate at this time and dont commute. I have ran up for a deadhead 5 min prior to an AA flight with the main door still open and attached and they would not let me on, with seats still open. Its in the terms when you buy your ticket that 10 minutes prior to departure if your not on board, you give up your entire reservation if you have a non refundable ticket. I am sorry that it happened, and I am only commenting my own opinion, I dont know the full story or why you were late. I just show up and do my job, per the book, and if I was flying the flight, and you were on board 10 mins prior, then I would have happily got you to your destination just as quickly and most importantly as safely as possible.