Originally Posted by Old UCAL CA

I hate to be the cold water on a UCH IT dissing party, but this was a "neuron-challenged" gate agent problem...not a computer problem.

The "A" students in question did not initialize the gate reader program correctly, nor did they update SHARES when they started to board the aircraft with an uninitialized gate reader, nor did they inform the flight crew that a manual reconciliation was necessary. Check out their new bulletins on boarding as a result of this...there is a new software block so that they can't even close the record until SHARES and the gatereader are reconciled. Bulletins are on their website.

Unfortunately, it also brings into question the "neuron count" of the pilots..."0" pax in coach on the W/B while 100 or so pax streamed onto the airplane during the boarding process.

A sad subject for another day.