Originally Posted by Erdude32

Oh yeah, I've spent Waaay too much time on the shuttle between T-3 and T-4. I HOPE this rumor is true!!!

Our customers HATE the confusion and P!ss poor shuttle operation between 3 & 4. There are no signs at 2 or 3 check in areas alerting customers that thier flight will depart 4, after they check in the are left wandering around 2 and 3 looking for a gate that doesn't exist. Some moron in IT for the mobile Delta App lists departures for gates B20, B22, 24,...ect....there is NO FREAKING B Terminal....this just adds to the confusion. THEN, when our customers finally figure out where they need to be, they get to the shuttle area that only run every 20 min., are greeted by rude gate agents and given little to no information. I'd be curious to know the $$ amount attributed to mis-connects as a result of us "winning in NY".

Rant over.