Originally Posted by horrido27

I had A BUNCH of Medal Winners on my flight back from London the other day.
I found out that they weren't taken care of in London (Club Access) and a few had wait times in IAD before connecting onwards.
I sent an ACARS Msg to the company- telling them we had Gold Medal winners on board and please take care of them when we land with Club Access.

Response #1=
We know nothing about that.. can you please send us the names.
[My Response]
Aren't we the Official Airline of the US Team. How do you not know who's on the plane.

Response #2
We'll try to set something up with IAD Ops.

later on, we get another msg-
Shift change in IAD, need to call them on the ground and get Supervisor involved.

We call in range, and again on the ground..

Response#3
We don't know if we can do anything, an agent will meet the aircraft.

After some of the passengers (including Medal Winners) had already left the plane, the agent got the word over the radio that the Athlete's should go to the Desk in Baggage Claim and they would be able to have Club Access.

I'm getting more and more embarrassed about "my airline" every day. As a New Yorker who listens to O&A almost every day.. they have been slamming the "New United" for weeks now.

We truly suck.

Motch