I was a loyal customer for 20+ years. As soon as I got to my new jobs (predominated with retired USAF), I found that almost all of them had dropped USAA for at least their home insurance. Like you Chris99 - this got me looking at other insurance too.
Liberty Mutual gave better coverage for a reduced price for both my home and car insurance. Unfortunately they came up way short on life insurance though it was quite a suprise to my agent.
For any and all USAA customers - it pays to ship around now, though in the past I believe that USAA had by far the best rates.
Also - one final straw was also the way I saw first hand how they handled a claim from a no fault accident on a friend's car. Very poor (and lazy) claim service on the company's support and the adjuster's part.

USMCFLYR

PS - Btw - there is another thread on this very subject Chris99 is you wish to go back and search. If I remember correctly - there were good alternative options given in that thread.