Yes you can drop your bag there and yes they will ship it, but you have to pay in advance for the shipping. There is also an ASA guy doing bag repairs in ATL that will do it and you won't have to pay for shipping if he has availability. Turnaround is probably 2 if you send it to the factory and a week if the ASA guy can take it. Yes, you can get a loaner but they usually need a day's notice to get a bag from Virginia Ave.