Originally Posted by
texaspilot76
"For the second year in a row, American Eagle scored at the bottom of the barrel. It had a mishandled luggage rate of about 7 bags per thousand--more than double the national average. Customer complaints with the carrier also nearly doubled in 2010."
news.consumerreports.org/money/2011/04/worst-air-carriers-airline-quality-ratings-research-report-customer-satisfaction-complaints.html
Now tell me do those stats include Mesa/PSA/PDT/Air Willy or even SKYWEST???? American Eagle itself is so large its classified as major airline. Not saying we dont have poor stats, but I dont think they are much different than our competitors. Some of them also are the difference between 8.5% and 8.9%. I am too lazy to look, but you seem to care, can you find for 2012, not 2011/2010, the on time, bag loss, percentages by regional airlines??