Thread: Usaa
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Old 09-13-2012 | 02:39 PM
  #130  
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Chris99
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Joined: Jan 2007
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From: B717 CA
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Originally Posted by AF2Navy
...it would take alot more than one home mortgage attempt and a couple premium changes for me to completely leave them, but each to their own right?
It was TWO mortgage attempts: one in 2007 and one in 2012. Both were rejected after I was led to believe I had the pre-approval and had already found a house. It wasn't just the rejections, but the total lack of competency I experienced especially during this last attempt. But I agree with you, each person will have a different experience. If you shop around and find USAA is cheaper, then by all means stay with them. If they consistently aren't, then I don't know why you would.

Final update: I got a call from Cindy from USAA's "Voice of the Member" section and she apologized profusely for my experience and promised to educate the loan department on IMA Reservists and send a report of the incident to an executive board. She refunded my application fee and the money I paid to have the home inspected which was the right thing to do. However, she admitted that USAA no longer has the ability to provide "relationship" loans due to legislation passed after the mortgage crisis. This means that no matter how long you have been with USAA and even if they think it makes sense to give you the loan, they can't. This information (and the fact that I've obtained better auto and home insurance rates from other companies) confirms my decision to leave USAA as they no longer can provide a better/more cost-effective product.
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