As a consumer what should I know?

Whatever is going on has impacted my travel. On the outbound I got within two hours of my destination and my return has been canceled.

I prefer to fly when the cockpit is full of happy people.

I don't have a 60 hour a month job nor do I have a great 401k matching program (pension- dont even know what that means. )

So help the unwashed understand why we should care.