My response to AA;

Dear Mrs. Rubin,

I have been a long time customer of American Airlines, and I try to fly American whenever possible.

I am shocked that you are blaming your pilots for your failure to maintain your aircraft to safe mechanical standards.

It is a shame that management has failed to properly run a great airline. I hope that you make it for the sake of the thousands of employees who depend on their jobs for survival.

Respectfully,
M. S.