Wow, what a self agrandizing letter. Of course a former CEO would posit that management has all the answers and the employees are simlpy to fall in line, be greatful to have a job and not make waves. It is exactly that type of logic that has made AA the company it is today versus the the other very successful airline also headquarted in Dallas. It is a good thing that Herb Kellerher did not learn from Mr. Crandall, but on the other hand maybe Herb learned alot from the likes of Crandall, Farris and Lorenzo and then went the the other when he started his airline.