Actually Crandall wasn't all that original with his B-scale. It was the UAL pilots that agreed with their CEO Farris to cut pay and benefits for new hires with the understanding Farris would buy new airplanes and grow the airline, more than a year before Crandall came along.. Farris failed to do as he said and UAL paid for it with the strike in 1985. So you see Crandall was not such an inovator and is by no means the airline genious so many, led by himself, think him to be and if you look further you will find that the management teams that have destroyed AA learned at Crandall's knee. Yes, even though to many it is sacriledge, the demise of American Airlines began with Robert L. Crandall.