So when you lose flying to CHQ, it's because they are undercutting, but when you win it, it's cause of your superior service and operation....

Lets not kid ourselves, the lowest bidder who can deliver the flying wins.

I think there is some confusion as to the meaning of the word "undercutting". It simply means you are delivering the product or service for a lower price than your competitors. Simple as that. It does not have a negative connotation. Any regional that gets awarded flying for which the lowest bidder wins is, by definition, undercutting the competitors. Nothing wrong with that.