I can ride anywhere I want on UPS with a great deal less hassle than using a PAX carrier. Did you read the part about being on a paid ticket. We did fight long and hard to get paid tickets for positioning in our contract, which we use and did so when your airplanes where empty.
As too the smashed packages you should have filed a claim for damages which would have been paid opposed to the lame excuse I got for the damage to my luggage and the refusal to pay for repairs. If you want to ignore comments on bad customer service thats up to you but, it invites competition that you don't need.