Originally Posted by forgot to bid

Why don't we ever get to huddle for excellence?

Anyways, the decision tree should incorporate the do's and don'ts... which are really a collection of never's.

1. Never say you're sorry,
2. Never admit to being wrong,
3. Never admit to not knowing something,
4. Never admit you broke it or it's your fault,
5. Never stick around if the flight is cancelled,
6. Never say the words ****, *****, **** or *****,
7. Never look a passenger in the eye if you're lying because they'll assume your coerced into saying it,
8. Never say that their bags won't be there or get right back to them as soon as they get to baggage claim,
9. Never say "folks",
10. Never use boring adjectives,
11. Never stare at the most attractive woman in the gate house longer than is necessary to convey sincere loving empathy,
12. Never return to the gate house immediately following notification the flight is cancelled,
13. Never yawn mid sentence,
14. Never come back up the jetway after the flight is canceled if there was another jetway you could've walked up,
15. Never say uh,
16. Never forget to inform passengers that they can hit their flight attendant call button to help us identify those concerned about a late arrival,
17. Never say can I help you?,
18. Never forget to bid,
19. never forget to take the opportunity and explain if they'd only done it your way,
20. Never forget to say that the flight attendants have your flight information and can provide guidance on what to do next,
21. Never look happy,
22. Never pass gas loudly,
23. Never give up.