Originally Posted by
Marvin
She listened and then explained (I'm sure I didn't fully grasp it all) that the member pool is not one amorphous group. "Risk pools" are established based upon status (I'll leave it at that). Not everyone who is a member will be quoted the same rate.
They already had that before. This is standard insurance 101.
Originally Posted by
Marvin
Also, they are pulling out of some areas, basically continuing to cover existing members but not offering coverage for new members in some geographical areas where they cannot keep premiums at a reasonable level.
They've been doing this for years too.
The problem with the expanded membership is not offset with risk pools. The expanded membership has increased their total risk and, worse, raised the average member risk; this is why premiums are increasing. Perhaps more problematically for many of us older members, their increase in size has resulted in a lowering of service quality. Additionally, they now use third-parties to do their grunt work. These third parties are not of the caliber you expect from USAA. I always tell these third parties that I don't do business with them and if USAA wants to talk to me, they've got my number.