The old Continental (now UA) crew at CLE. They are on top of everything. Can't say enough good thing about them.

The worst has got to be AWAC in IAD for UAX. Nothing like boarding everyone up then waiting 45 mins for the ground crew to show back up. Then there's the time where they decided to do pushback training on an actual flight with people in the back. Pushed us back 20 ft, jack knifed it, pulled us back in, repeat for the next 10 minutes. Finally the supervisor who was watching takes over and proceeds to jack knife us 3 more times before she got us back just barely far enough to turn out. It was actually rather hilarious. We had about 3 planes on each side of us watching the cluster go down

I actually prefer EWR over IAD, which is saying something.