Originally Posted by
Josephus
That was a nice, succinct history lesson on delta management.... pretty spot on, I'd say. Sad in many ways... sure would be nice to have that back at a lot of companies.
When I see what's going on at SWA today, with GK in charge, it reminds me of what happened to Delta when Mo'Ron took over. It only takes one new CEO who strays off the proven path, to ruin many years of customer satisfaction and employee loyalty, and ultimately destroy the company.