Over the past year, in particular, our efforts to run a higher quality, more efficient operation while addressing wasteful spending in our back-end processes, have improved our operational reliability tremendously, and the hard work continues to help work our way toward profitability... We have some more work ahead of us to truly be competitive with carriers that have younger fleets and less experienced staff, but I know we will get there by working together. Gaining joint collective bargaining agreements across all five of our represented labor groups will certainly play a significant role in that, but so will continuing to be diligent about building quality into every aspect of what we do.