Unnecessary or unclear chatter from the pilots to the passengers?
- Giving altitude in feet. Passengers don't know the difference between FL330, 370, and 380. Who cares how high you are? If you'd like them to know, translate it into miles instead.
- Announcing total flying time after you're airborne. What passenger looked at his watch to note the liftoff time?
- Announcing what cities you'll be flying over today. Passengers don't care, they want to know the cities as you fly over them. Unless it's late at night.
- Saying that you'll be landing on runway "one eight". Say what?
That means absolutely nothing to 98% of the people in back. Use the words North, South, etc. instead. Think like a news weatherman.
Anyone else care to add? Just trying to make us better communicators with our customers.