Great thread.

Just one example of how we must change stuff, at EWR, I stand in front of the gate agent before boarding. I say, Hi. the agent says, Hi. I say, Well?

Check the security sheet and sign us off? She says, oh, yeah. Basic stuff, and there is going to be a lot of it. Like was said earlier, at L-UAL, we follow the rules, mostly for good reason.

Enforce the contract, insist on it.