JETBLUE NAMED ‘BEST AIRLINE VALUE’ BY ENTREPRENEUR.COM
”Is the damage (from President’s Day Weekend) permanent? Probably not. Neeleman's candor ("I'm mortified," he admitted) and swift, substantive response is already earning grudging respect from customers. BusinessWeek may have yanked JetBlue from its list of top 25 "customer service champs," but we think the airline, ever the innovator, will fly through hoops to reassure customers that its meltdown was a fluke.”