Our current health insurance (UHC) it isn't as good as AETNA, we all know that. But it works ok.

I can only speak from personal experience, my only negative so far is that I'm still trying to get back a $80.00 reimbursement from 03JAN13 for a basic cold med for my kid. I paid out of pocket because apparently we (spirit pilots) weren't on the system as of 03 JAN 2013 (UHC blames NKS and NKS blames UHC), bottom line today, after dealing with UHC and HR I still don't have an answer.

I purposely follow EVERY single step I was asked for the claim, just to see where they go and how long it takes, I can care less about the cost.

HR. asked my for the receipt and other copies of the claim 4 different times, I carry them on my phone so I can email them as I please. Ridiculous.

I've heard of similar situations, but nothing worse than this.
We have been to different Drs. since, and everything has been working fine.

I wonder sometimes if NK went to UHC to use as a bargaining chip for the next contract! Who knows.