So our airline has not improved in the last couple of months? What is the time frame of this poll data? Hopefully we will not be in last place again next year. Btw Delta was in last place during their second year of their merger. Of course United's customer service has been bad for a very long time it might take longer to turn that around.

We have a long way to go especially in customer service no doubt about that, but it is getting better.

And I also agree with you, I am not that smart. If I was I would be a lawyer in Washington and not on a silly public forum.