Originally Posted by cmesoar

My wife and I traveled out of the country last year on United (CAL gate agents out of EWR). I witnessed one agent that was not only yelling at "passengers" but also yelling at a co worker that asked her for help on his computer. It was quite uncomfortable and embarrassing. I totally agree with you Joey on the CAL (now UAL) customer service. Now, I have never flown or jumpseated on Spirt. I wish everyone luck at Spirit. Just remember, MOST customers will search for the cheapest fare. Period. That will be good for you all and I assure you this story will pass...