Nice to trash the one airline that actually makes flying like it should be, fun, good entertainment to make time fly-by, Internet, an an inflight team that actually cares and does a good job. Yeah VX hasn't done well financially but at least it's a product to be proud of. It started operations in 2007 just months before the great recession an oil spike. NK delivers exactly what NK is. Rock bottom wages, nickel dime the passengers at every corner, and pack them in worse than a can of sardines. Yes NK will be at te bottom of every customer service survey. Why are you surprised?
How's that KCM thing coming? What concessions did management want, again? Only profitable airlines would pay for that service, right?
Cue the "I don't really need KCM" and "my company doesn't have to pay for that" crowd......
ShyGuy, explain where is Spoilers trashing your beloved Virgin?
We all agree, even us NK guys that we are not surprise to see spirit at the bottom. Fact.
But when it comes about making money, as Spoilers mention with out trashing, and pretty much every person in commercial aviation this last 5-6 years, knows that the company you work for could not make such a list, just barely make bottom.
Spirit chooses to make money, then address the customer service problem. We have 2 customers, share holders and passengers, very difficult to keep both equally happy.
You will get to see this when VX goes public. Don't be so defensive about it and choose your battles. I think your comments were totally out of target.
Cheers.