I'm actually surprised this hasn't got the rank and file in an uproar. I try not to comment too much on these types of situations since I am only a Delta wannabe, but I figured that would have caused some very big concerns with all DAL Pilots. Maybe I think it is a big deal when in fact it isn't..... I don't know.

regarding USAA, one thing I really appreciate (at least when I call) is their customer service. One person always takes care of me. They don't transfer me 4 times like AT&T does, each time asking me several questions to verify who I am.