Originally Posted by Jack Bauer

To add to the USAA sentiments. Have been with them for over 15 years. They used to be beyond amazing and responsive. Now, very much underperforming and unresponsive. It's like pulling teeth trying to get even simple things done with them. The rest of my family have experienced the same decline in performance with them. Time to start shopping for a new vendor. That's the beauty of most paid vendors in life...if they stop representing the way they should it's not difficult to make the switch.