Unfortunately their arrogance equals, or possibly exceeds, the ignorance you've mentioned. The HR Rep lectured and instructed me on a subject in which she was dead-wrong, and insisted that I correct my on-line application to satisfy her demands even though I am contractually prohibited from doing so. You would think, considering their situation with training contracts, that they would respect an applicant that honors agreements. Overall, I felt a very cold undertone of contempt for pilots and it seems that attitude permeates the entire organization.