Originally Posted by
johnso29
And staffing a fast food restaraunt vs staffing a airplane cabin is NOT the same. The level of responsibility is NOT the same. The fact that the two industries provide a service does NOT make them very similar. Can you hire a 16 yr old to be a FA? Is the turnover cost at McDonalds higher then at an airline? What about the training costs? Insurance? Liability? Health care costs? What does it cost to make and serve a McDouble? Now what does it cost to staff and operate an MD88? By your logic I should receive the same treatment on a bus that I'd receive when hiring a limo. Apples to apples indeed.
The cost of all you mention is irrelevant. The basic premise remains the same. A consumer pays for something that a supplier offers. The consumer expects a level of customer service. Poor airline customer service is not that the public isn't willing to pay for it. What, if the cost of tickets went up $400 the customer service would get better?
It's simply not true. This argument is not about staffing, it's about the customer service rendered for the amount of money paid.