Originally Posted by
johnso29
So by your logic, I should receive 5 star treatment at McDonalds? Or I should receive NetJets treatment on Spirit? After all....cost is irrelevant to level of service.
It's flawed because you're taking a survey that focuses on the entire travel experience(way more then just crew) & pinning it on the crew. There are other reasons, but it's clear that you and I won't agree on this so I'm not wasting key strokes.
Read some other articles. The rankings of service by the agents, cabin crew, pilots, etc was actually good. It was the food selection, in flight entertainment, & uncomfortable seats that scored low.
Not five star treatment. But at certain places we are afforded certain customer service. I have been to car dealerships where cars are $25,000 and have received terrible customer service. Do I expect better customer service at higher levels of cost? Yes. I do. But are there places that offer exemplary service regardless of cost? Yes! Have you been to many In 'n Outs?? Awesome customer service!
And I agree with you that the airline customer service is at many levels. I only brought up FA's because they are front line employees who in my opinion are the face of an airline to most passengers. They can make or break an experience.