Originally Posted by
Lucky Pierre007
There is cancellation link that allows you to cancel things if you weren't able to use them and you will be refunded the price minus like a $4 service charge although no one tells you this and it can be very frustrating till you get figure it out. I think when you click cancel you then have to click another link to refund and then if you don't do it at that time it's not possible to get back to the refund link.
Right. Also, if you buy from MyIDTravel and don't check in for the flight (such as using it for a back up flight), you can refund and get the service fee back in addition to the ZED amount. When I refunded a KLM ZED, it took about 2 weeks for the refund to process and show up on my credit card.