Pilot Support Team
Houston, TX or Austin, TX
Job Description
ForeFlight is looking for a pilot to join our customer support team. You'll provide fast, friendly, and fanatical support via email and phone to ForeFlight customers around the world. We're looking for a pilot who loves to help others and has a passion for our products and company. Technical skills are important - you should know your way around an iPad, iPhone, and the latest ADS-B and GPS accessories.
You'll provide “it was so good they couldn’t stop talking about it” customer service via email for ForeFlight apps. You’ll also be responsible for daily outbound phone support. While training, you’ll be virtually working side-by-side with members of our pilot support team. Once you’re fully up to speed, you’ll be expected to answer 10-20 emails per hour. This is a significant volume, so be sure that you’re ready and able to deal with that kind of load day after day.
In addition, you have to be an excellent writer who enjoys writing. Our customers love when we get back to them within 10 minutes with a clear, concise, and friendly answer. Great writing is key.
About the Position
This position is for 25-40 hours/week and is in our Houston, TX or Austin, TX office.
How to Apply
Please send an email to
[email protected] with the following materials:
A cover letter explaining why you want to work at ForeFlight.
A description of a great customer service/support experience you had recently, and what made it great.
A description of your flying experience, ratings, how often you fly now, and how you plan your flights.
A short resume detailing your work history.
A list of technologies you have experience with (e.g. iPad, Microsoft Word, Macs, Google Docs, Photoshop, etc).
Your current work schedule and availability.
The email address on your ForeFlight account.
Also, attach the following writing samples (be concise!):
Explain to a potential customer why a pilot would use ForeFlight Mobile for preflight planning instead of websites.
A pilot wrote in saying they couldn't get METAR updates over a cellular connection while flying. Explain what in-flight weather options are available with ForeFlight.
A pilot wrote in wanting to use ForeFlight Mobile as a logbook. Explain that we do not offer logbook functionality.
Here is the link to their career page. Thought it was worth putting up.
ForeFlight Careers