Originally Posted by
pilotpayne
Now I am about to say something negative about Spirit so I will be ready for you guys to jump all over me.....I grew up in Cape May and still have family there, most fly Spirit and hate it but its better than the drive to phl and taking Airways. I wonder if someone other than Spirit(because of a very very good casm) could make ACY work ie jetBlue what would happen to their market share. I have all the respect for Spirit and they make tons of cash I just think they are really good at staying out of the way of other airlines( for the most part yes I know about DFW)......Now that I have not been totally positive about Spirit feel free to bash me.....
No bashing needed at all, you're not telling lies or something that's not true. Management has acknowledged the fact that customer service needs to improve, and I believe they'll make improvements.
Like Sailor said, the business model is nothing the pilot force can influence, but they can influence the public perception of he execution of that business model. I haven't heard any complaints, be they from passengers, social media or word of mouth, about the pilots, most complaints come from the "hidden charges, excessive charges and nitpicking charges".
I think most passengers are pretty happy with the actual flying, but what do I know, I'm still a noob.