Originally Posted by Lobaeux

No bashing needed at all, you're not telling lies or something that's not true. Management has acknowledged the fact that customer service needs to improve, and I believe they'll make improvements.
Like Sailor said, the business model is nothing the pilot force can influence, but they can influence the public perception of he execution of that business model. I haven't heard any complaints, be they from passengers, social media or word of mouth, about the pilots, most complaints come from the "hidden charges, excessive charges and nitpicking charges".
I think most passengers are pretty happy with the actual flying, but what do I know, I'm still a noob.