Yes, it is you! Sorry to say that, but unless you called and scheduled your visit with the chief pilot, or their replacement, what did you really expect? Regardless of the circumstances of the event, did you truly expect that the office staff would come to attention when you walked in the room? As well, if that type of thing had happened to me and it bothered me as much as it appears to have bothered you, I'd have walked into the chief pilots office and made him aware of it, right then and there.

As well, looking at the big picture might give a different perspective on the treatment you endured. Maybe everyone was actually busy doing other important stuff (then again, maybe not.) What happened to you is (IMO) only an example of what goes on in a large corporation, and was not meant as a slight or a slap in the face.

Regardless, Congratulations on your 20 highly successful years at Continental Airlines, and by the way, I assume that CA did send you your pay check. Take your wife out and celebrate this milestone.