If you want to improve the airline, great. Until management has some small amount of respect for it's employees, that's not going to happen.
Look at the current state of contract talks. I don't really know enough about the specific issues, doesn't matter--but the fact that none are settled except ours after 3 years is disrespectful at the least, and most probably filled with disdain. The lack of progress on the AFA contract alone is apparent they have no intention of bargaining in good faith let alone want a happy, motivated work force.
It starts at the top. You will never get good customer service if employees are not happy, and that starts with a contract. The good will wasted by this management may never be recovered. Go ahead and work hard for a good future and great stats. All your efforts will be wasted in the blink of an eye by Jeff. Frustrated yet?