More advertisement. Wonder how long before they finish reviewing the stupid surveys and start implementing their solution to our customer experience.
http://finance.yahoo.com/news/terrible-spirit-airlines-really-140500940.html
The author of this article is simply a moron. He is posting and writing on the financials of the airline yet still complains that he did not receive a "complementary beverage." All credibility of the piece is lost for me when the "financial writer" doesn't understand that his "complementary beverage" is nowhere near "complementary" at any other airline