Wow, pretty quick to condemn the flight crew aren't we? First of all do you really think CBS is telling the whole story? This passenger has a history of unruly behavior and the FA was in tears. Given what transpired I don't fault the crew, and good for the CA and FO for supporting their FA. Could it have been avoided? Perhaps. And that doesn't really matter at this point. What does matter? Unnecessarily throwing the crew under the bus for taking control of a situation that was going downhill. You all talk about compassion but apparently the same doesn't apply to your fellow crewmembers.