Originally Posted by Scoop

Herk,

You are right but DAL is giving our passengers what they want. People always complain about lack of service by airlines but mostly purchase based on only one thing............price. At times airlines have tried to charge a little more for a better product and people would not pay for it.

It was easy to be critical of DAL when we were losing billions but a little harder now that we are making billions. I agree it makes it harder for the FAs but that is no different to what is happening to most employees in most industries, including us.

If the pax in the back truly don't like it they will not come back. If we keep that flight full then I assume that they are OK with it.

Scoop