Originally Posted by 80ktsClamp

DL mgmt want us to engage the customers more. They encourage PAs from the gatehouse if the flight is going to be delayed. Sometimes eager beavers take that a bit farther.

From personal experience, that does not correlate to a toolbag in the cockpit. In fact, on my last trip, they went up to the gatehouse again when the delay extended to make sure there weren't other pax/nonrevs/jumpseaters had walked up and wanted a ride. We should be very careful on our tool judgements.