Back in Feb, I got a letter congradulating me for "10 years of Oustanding service to NWA" (funny, that's not what Doug Steal'in says). I had my choice of a pin, a letter of appreciation, or something else (cant remember). I ordered the pin, and when it came, found it in my mail box in checkin. Just as planned, I walked over to the trash can, and added it to the other 11 boxes that were in there.