What he posted is just some of the crap that we now have to endure as a result of Jeff's team running the show. We're being unnecessarily and punitively micromanaged while water floods the hold. All of it designed to get us to capitulate.

Note I used the term, "some". He took it easy.

Eight years and you don't know what a grievance is? I think that's pretty good evidence of the difference in the two cultures.

As far as driving away customers, many of the long time UAL high rollers are now flying DAL. That's a revenue problem, not a cost problem.

PS That's "since" the merger.