Originally Posted by
buzzpat
E) anecdotally, our customers are very impressed and, for that, I'm grateful. I'm the one standing in the door. If you don't like it, so what? DH or nonrev on something else.
From a revenue customer perspective, once the new Medallion Program rules kick in and put more of the previous "elite" travelers behind the economy comfort seats of the 737, I think you will see a large uptick in consumer dissatisfaction in the DL (and likely UA too...since they did the same restructure plan with Mileage Plus) coach layouts.
The upside will be more seats for non-revs and commuters when that population abandons legacy carriers for lost-cost "shiny object" advertising tactics