This has been coming for a while now. The customer service at most airlines is laughable, and the worst part is that they don't seem to care. "Give us our money, sit down and shut up!" We as pilots then wonder why the flying public doesn't have much sympathy when we start complaining about our small (to us) salaries. I'm a pilot, and I refuse to fly airlines if I can drive to my destination in around ten hours. I know many who feel the same way. I realize that it is not the fault of the pilots is most cases, but the flight crew are the ones who are in the direct line of sight of the passengers, and therefore take the brunt of the attitude.

The comment in the last article about "57 aircraft being scheduled to depart at 7:00" is hilarious, as it identifies the lack of concern and honesty that the airlines portray. Airline management has been able to run amuck over the past years, and regulation is just another way to reel them back in, if they cannot be reponsible enough to police themselves.

Legislation will not have much problem going through, as the public is sick of being treated this way. This is evident by the amount of growth in the fractional and charter world.

VT