Originally Posted by
Mesabah
She was hired due to her customer service background. She was also a former mainline employee. This is what hiring cares about, how you present yourself to the customer.
Good point. But I've known more than one guy that worked in a CS capacity for a mainline carrier, had a few thousand TPIC before his "fast track" got to kick in.
To repeat the points made by others;
1) "It is what it is"
2) there's already enough VERY experienced pilots in the app pile with customer service skills, presenting themselves well to the customer, etc. But to take it further, presenting themsleves well AS WELL AS A COMPANY THEY DONT EVEN WORK FOR well to the customers.