Originally Posted by
John Carr
I had a service industry job through high school and college. Does that meant that since I didn't get through college yet, I didn't have CS skills? A LOT of people I worked with weren't college graduates, yet they had customer service skills, isn't that amazing?
I'd guess those CS employees were not given a quarter billion dollar production facility with dozen or so direct employees, hundred or so indirect employees and a $16,000 an hour operational cost, which can be cut off from communications with the rest of the Company and a 2.5 to 5 billion dollar potential liability exposure. That's the job being staffed.
As a profession, we should seek to raise the standards of our profession. The job easily justifies the standard which has been historically applied for flag carriers.