Originally Posted by
Bucking Bar
I'd guess those CS employees were not given a quarter billion dollar production facility with dozen or so direct employees, hundred or so indirect employees and a $16,000 an hour operational cost, which can be cut off from communications with the rest of the Company and a 2.5 to 5 billion dollar potential liability exposure. That's the job being staffed.
I'm not sure how in ANY way, shape, or form what you're saying above translates into;
1)How being a customer service rep makes for a better/more desired pilot OR
2) How a college graduate somehow magically understands customer service?
Sorry, you're normally a pretty smart guy, but your post seems pretty far off from what was being discussed.