Originally Posted by biigD

But here's the thing, man - why should we need to? Every one of us works for a carrier that's done dumb **** when it comes to the customer. We're pilots, and most of the time we don't have control over the high level dip******tery that occurs every so often at the hands of some other department.

I do the best to provide the best customer service possible within the framework my company provides. That's about all I can do.